Privacy Policy

Effective Date: 13/03/2025

Engrain Studio Limited (“Engrain”, "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website (www.engrain.co.nz) or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

1. Collection of Personal Information

We collect personal information to process orders, improve our services, and comply with legal obligations. The types of personal data we may collect include:

1.1 Information You Provide to Us

  • Name

  • Contact details (email, phone number, and address)

  • Payment details (processed securely via third-party providers)

  • Order history and purchase details

  • Communications with us (e.g., emails, customer support inquiries)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device Information: Your IP address, browser type, and operating system.

  • Website Usage Data: Pages visited, time spent on the site, and referring websites.

  • Cookies & Tracking Technologies: To enhance user experience and analyze website performance. (See Section 6 for details.)

1.3 Third-Party Data Collection

We may receive information from third-party services, such as payment processors and social media platforms, if you interact with us through those services.

2. Use of Personal Information

We collect and use your personal information for the following purposes:

  • To process and fulfill your orders.

  • To provide customer support and respond to inquiries.

  • To improve and personalize your experience on our website.

  • To send marketing communications (only with your consent).

  • To comply with New Zealand legal and regulatory requirements.

We do not sell or rent your personal information to third parties.

3. Sharing of Personal Information

We only share your personal information when necessary, and only with trusted third parties, including:

  • Payment Processors: To securely handle transactions (e.g., Stripe, PayPal, or bank transfer services).

  • Shipping & Courier Services: To deliver your orders efficiently.

  • IT & Security Providers: To maintain and secure our website.

  • Legal Authorities: If required by law, such as fraud prevention or government requests.

All third-party providers are required to handle your data securely and comply with applicable privacy laws.

4. Security & Data Protection

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. Security measures include:

  • SSL encryption to protect transactions.

  • Restricted access to personal data within our company.

  • Regular security monitoring to detect vulnerabilities.

However, no online data transmission is completely secure. By using our services, you acknowledge that any transmission of personal data is at your own risk.

5. Your Rights Under the Privacy Act 2020 (NZ)

Under New Zealand law, you have the right to:

  • Access your personal information.

  • Request corrections if your data is inaccurate or incomplete.

  • Opt out of marketing communications at any time.

  • Request deletion of your personal information (subject to legal requirements).

To exercise your rights, please contact us at:
Email: craig@engrain.co.nz

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and past visits.

  • Improve website performance and analytics.

  • Provide relevant advertisements.

6.1 Managing Cookies

You can control or disable cookies through your browser settings and the link at the bottom of this website. However, disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing personal information.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal changes or improvements in our services. Any updates will be posted on this page with the revised effective date.

We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: Email: craig@engrain.co.nz